Customer Service Manager - State Farm Agent Team Member
Full Time • Montclair, NJ
Responsive recruiter
Benefits:
- Bonus based on performance
- Company car
- Competitive salary
- Opportunity for advancement
- Paid time off
- Profit sharing
- Savings bank
- Signing bonus
- Training & development
- Wellness resources
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Ronald Demyers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will be expected to cross sell based on customer/prospect needs. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. You must currently have a minimum of 3 to4 years of actual in agency experience for this specific role.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
- Build and Train current and future team on agency process and procedures.
- Maintain and/or create an outgoing professional environment.
QUALIFICATIONS:
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Two years Allstate, State, Farm, or Liberty Mutual experience.
- Licensed in Property, Casualty., Life and Health.
- Leadership and organizational skills.
- Ability to work on location is a must (Monday though Friday (9am to 6pm).
- Communication and problem-solving abilities.
- Position is base salary + commission (compensation structure based on agency results)
Compensation: $60,000.00 - $90,000.00 per year
Do you strive to set yourself apart from all the others?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Please do not call office - we will contact you.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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